PRO IP-PBX system is based on Asterisk, the world’s most widely adopted open source communications platform:

  • Deployed in over 170 countries.

  • 2 Million downloads annually.

  • On more than 1 Million servers worldwide.

  • Approximately 1.3 million new endpoints each year.

  • 86,000 registered community members.

PRO IP-PBX Benefits:

  • 0% call loss:

    • During the working hours, the call may be lost before the operator answers it, due to error from the customer side or long waiting time at the rush hours, the system searches the customers database for the lost call number:

      • If the caller number already exists, a ‘Call Back’ task is created automatically for the employee who is responsible about this customer to call back him.

      • For the new caller, he’s added automatically to the customers database, and a ‘Call Back’ task is created automatically for the operator to call back him.

    • For calls after the working hours, we have IVR that provides 2 options:

      • Enable caller to leave a voice mail that will be sent immediately by email to the intended employee.

      • Divert calls to a mobile number, if there’s an employee assigned to handle those calls.

        If the employee didn’t reply the diverted call, the system searches the customers database for the caller number and handles as explained above.

  • Hire fewer operators and being available 24/7 by providing automatic functions through automated IVR without any intervention from operators; then your enterprise will be available 24/7, and you’ll serve the customers in better way at the call center rush hours.

  • Full integration between the IP PBX and our CRM or your CRM or your Enterprise Resource Planning (ERP); then the sales, customer support, marketing, and inventory can be automated and tracked.

  • Complete web based monitoring & reporting for the employees’ activities.

    • All calls are automatically recorded and available through a web based interface.

    • The employees, queues, and phone lines can be monitored live.

  • Enable your enterprise branches to call each other through Internet for FREE, and free your phone lines to receive customers calls.

  • Professional image for your enterprise through IVR, voice mail, call recording, and perfect call distribution.

PRO IP-PBX Features:

  • Interactive Voice Response (IVR).

  • Voice mail.

  • Automatic Call Distribution.

  • Voice mail & divert to mobiles after the working hours.

  • Automatic call recording.

  • Web based live monitor for employees, queues, and phone lines.

  • Web based browsing for the recording calls.

  • Reports and charts for IP-PBX activities.

  • Support for vtiger CRM integration.